BrightGauge Client Reporting
What is BrightGauge?
Brightgauge is for you the client to be able to view the exact details of your tickets live!
BrightGauge Client Reporting system offers a simple layout and automation of ticket data, enabling you to monitor support productivity on from a web-based dashboard.
Trust Us to Deliver
Qlic is the perfect fit for us. They’re both cost effective and efficient. I’m very impressed with the way they support our IT and Telephones. They are a great company to work with.
Amanda Drury
Examples of BrightGauge Data
Some examples of the data you can view on BrightGauge are total tickets raised, the status of tickets and even a list of licences included on your contract.
- Who Raised The Most Tickets
- Tickets Raised Each Month
- Ticket Trends Per Day
- Current Status of Tickets
BrightGauge FAQs
Can I see who raises the most tickets?
Yes! There is a very useful gauge which shows you the percentage of who raises the most tickets. You can also see the common type of tickets raised.
Can I see the new and remove user forms?
Yes you can, you can see the status of the ticket and which engineer is working on the ticket. This is really useful as a reminder to fill the form in if you haven’t.
Can I see details from my contract?
Yes, you can see the number of each service you are paying for.
Can I compare the number of tickets raised over 6 months?
Of course, there is a useful graph which shows you the trends and number of tickets over the course of 6 months.
