How To Understand Your Bill
This is where the address we have for you will show.
This will be your invoice number
This will be the date your invoice is issued
This will be the order number of the items
This will be your account number
This is the quantity of the service
This will be the date period for this service
This is the cost per individual service +VAT
You may notice the service shows twice on the invoice, however the time period of the charge is different.
Our bank details to make payment
Date the payment is due
Total amount due +VAT
Total Tax on top of the total net amount
Total payment due
Support Queries
Do you have a list of my Managed/Enterprise Support Users?
The number of users is initially agreed at the point the contract is signed. This number then will increase or decrease based on the new and remove user forms we receive.
Do you have a list of our Microsoft 365 licences?
We do, just get in touch with your account manager and they can provide you with this information.
Why is the invoice date range different to the date range on the line item?
Some of the charges on your invoice may be Prorated, if you add a user in between invoices there will be a different time period of the service. Double check the date on the line item with your records, if you are unsure please contact our invoicing team on [email protected]
What does each line item mean on my invoice?
Please find the link below to view descriptions of the services we provide. If you cannot find the service you are looking for through the link, please get in contact with your account manager who will be able to go into more detail.
The total quantity of each line item does not match my records?
Best to get in touch with your Account Manager who can send you a breakdown of the list of licenced services we have. We also have an online dashbaord system through Brightgauge where you can check the number of services live, if you have not yet signed up for this ask your account manager to get you set up!
What does each service mean?
Please use this link to view our service descriptions
I have some feedback on your Invoicing, how can submit this?
Please click here to fill in our invoicing feedback form.
How do I access Qlic's Direct Debit Form?
Our Finance Team are there to help when it comes to filling in our Direct Debit Form. Please contact them on 0203 904 3464 (option 3)
Alternatively, you can find and download our Direct Debit Form here.
What are my payment terms?
Standard payment terms for services are Net 15 monthly/annually in advance.
One-off charges are invoiced on order with 50% deposit payable on receipt and the remainder payable within 7 days of the installation.
Websites and CRM systems are invoiced 50% on order, 25% after 4 weeks/1st Draft and final 25% once live.
If you do not understand your invoice, please contact our Financing team on 020 3904 3464 (option 3) or email [email protected]
