In-House vs Outsourced IT Support
The average salary of a Junior IT Technician is £18,000 per year, with a fully trained technician costing as much as £35,000 per year.
Our helpdesk desk gives you access to multiple skilled engineers at a fraction of the cost of an onsite staff member, including a dedicated technical account manager.
Hiring a single technician gives you speed onsite, however they cannot engage with multiple issues at one time.
Outsourcing your helpdesk allows multiple staff to receive IT support at any one time, receiving faster fixes and increasing productivity.
As your business and technology grows, your investment in staff must too, increasing your outgoing staffing costs.
Outsourcing to our experienced helpdesk with fixed SLA’s ensures the cost of expansion is covered by us, not by you.
An internal IT team will have limited time and experience, meaning research and development of new technologies will be difficult if not impossible.
The combined experience of our support staff spans more than 80 years, and our investment in staff resources ensures our team has time to develop and research new technologies which will benefit our customers.
Staff need managing. Sickness, holiday, grievances – every facet of that member of staff needs to be managed by you in-house.
Your outsourced IT helpdesk has a much larger team and a management structure which is responsible for its smooth running, meaning your support remains unaffected.
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