Machine Learning (ML)

ML is a subset of AI that involves training machines to learn from data and improve their performance over time.

Artificial Intelligence (AI)

AI is the ability of machines performing tasks that typically require human intelligence, such as learning, problem-solving, decision-making.

Managed Print Services

Managed print services involve outsourcing the management and maintenance of print infrastructure, including printers, copiers and scanners to a third-party provider.

Endpoint Security

Endpoint security refers to the protection of end-user devices, such as desktops, laptops, smartphones and tablets from various security threats, including malware, viruses, and phishing attacks.

Network Security

Network security involves implementing various measures to protect computer networks, devices and data from unauthorised access or other malicious attacks.

Patch Management

Patch management is the process of identifying, testing and applying software updates or patches to fix vulnerabilities and improve the performance of computer systems and applications.

Onsite Support

Onsite support involves dispatching IT technicians to the client’s location to diagnose and resolve technical issues that cannot be resolved remotely.

Remote Support

Remote support involves accessing and troubleshooting computer systems, networks, and applications from a remote location.

Service Level Agreement (SLA)

An SLA is a contract between a service provider and the customer that outlines the specific services, performance levels and responsibilities of both parties.

Remote Monitoring and Management (RMM)

RMM is a software that enables IT service providers to remotely monitor, manage and support client devices, networks, and applications from a single console.

Disaster Recovery

Disaster recovery involves the planning and preparation of processes and procedures to recover all IT systems, applications and data in the event of human error, cyber breach or other disruptive events.

Managed Hosting

Managed hosting is a web hosting service in which the hosting provider manages and maintains the server infrastructure, including hardware, operating system, security and backups.