Managed IT Support For Your Business
19 Sec
Average Telephone Response Time
99.7%
SLA Target Hit
82%
Incidents Resolved on Initial Contact
98%
Incidents Resolved Without Escalation
1.6%
Incident Tickets Re-Opened
Qlic’s Managed IT Support
Qlic offers bespoke managed IT support packages to suit your business requirements.
Whether you are a small business or a large enterprise our expert IT service desk can provide efficient support for all your business IT support needs.
Fast response times, robust and effective solutions and highly rated customer services are the core of everything we do.
Trust Us to Deliver
I just wanted to say how amazing your Projects team, Ollie and Sam, are. They ensured that every issue was sorted and answered every one of our questions. It was an example of why I’ve stayed with Qlic for 10 years! Thanks again!
Lisa Murray
Braundton Consulting
Our Enterprise Support Package Include:
- Dedicated Account Management
- Unlimited Phone / Remote IT Support
- IT Consultancy
- On-Site Support
- Facilities Management
- Pro-Active Network Management
Enterprise support covers all hardware and software including: servers, network infrastructure, cloud services, desktops, laptops, mobile devices, printers and peripheral devices. If there’s an issue, the user will get in touch with the dedicated support line to speak with an engineer.
We don’t charge for support calls made to us nor do we bill you for the time it takes to resolve support—based queries. It’s all part of your monthly subscription so you can rest assured you’re covered with no hidden costs. Again, the cost for this is included within the monthly subscription. IT without anxiety – that’s what we deliver.
Meet our Support Team
At Qlic we’re proud to provide seamless, expert support to our clients.
Dhesi Harmandeep
Service Desk Technician
Samuel Fagboyegun
Facilities Management Technician
Matt Smith
Service Desk Engineer
Eddie Kwaa
1st Line Service Desk Technician
Hassam Nasir
2nd Line Service Desk Engineer
Alice Magee-Brown
Service Delivery Coordinator
Chris Cooper
Technical Service Manager
Connor Bateman
2nd Line Service Desk Engineer
Conner Galloway
1st Line Service Desk Technician
Daniel McPherson
Service Desk Dispatcher
James Farr
1st Line Service Desk Technician
Matt Homewood
Technology Solutions Manager
Dan Green
Service Delivery Manager
Sam Crossman
Senior Solutions Architect
Download Our Managed IT Support For Business Brochure
Find out more about our managed IT Support, download our free brochure!