Managed IT Support For Your Business

At Qlic we believe that our managed IT support help-desk and consultancy services are the most important part of our relationship with your organisation.

19 Sec

Average Telephone Response Time

99.7%

SLA Target Hit

82%

Incidents Resolved on Initial Contact

98%

Incidents Resolved Without Escalation

1.6%

Incident Tickets Re-Opened

Qlic’s Managed IT Support

Qlic offers bespoke managed IT support packages to suit your business requirements.

Whether you are a small business or a large enterprise our expert IT service desk can provide efficient support for all your business IT support needs.

Fast response times, robust and effective solutions and highly rated customer services are the core of everything we do.

Trust Us to Deliver

I just wanted to say how amazing your Projects team, Ollie and Sam, are. They ensured that every issue was sorted and answered every one of our questions. It was an example of why I’ve stayed with Qlic for 10 years! Thanks again!

Lisa Murray

Braundton Consulting

Our Enterprise Support Package Include:

Enterprise support covers all hardware and software including: servers, network infrastructure, cloud services, desktops, laptops, mobile devices, printers and peripheral devices. If there’s an issue, the user will get in touch with the dedicated support line to speak with an engineer.

We don’t charge for support calls made to us nor do we bill you for the time it takes to resolve support—based queries.  It’s all part of your monthly subscription so you can rest assured you’re covered with no hidden costs. Again, the cost for this is included within the monthly subscription. IT without anxiety – that’s what we deliver.

Meet our Support Team

At Qlic we’re proud to provide seamless, expert support to our clients.

Dhesi Harmandeep

Service Desk Technician

Samuel Fagboyegun

Facilities Management Technician

Matt Smith

Service Desk Engineer

Eddie Kwaa

1st Line Service Desk Technician

Hassam Nasir

2nd Line Service Desk Engineer

Alice Magee-Brown

Service Delivery Coordinator

Chris Cooper

Technical Service Manager

Connor Bateman

2nd Line Service Desk Engineer

Conner Galloway

1st Line Service Desk Technician

Daniel McPherson

Service Desk Dispatcher

James Farr

1st Line Service Desk Technician

Matt Homewood

Technology Solutions Manager

Dan Green

Service Delivery Manager

Sam Crossman

Senior Solutions Architect

Download Our Managed IT Support For Business Brochure

Find out more about our managed IT Support, download our free brochure!