Service Descriptions

Service Keywords:

AMAZON ONLINE BACK UP (PER GB)

Cloud back up for your server.

CLOUDBERRY CLOUD BACK UP SOFTWARE

Data backup software for your server.

CLOUDBERRY SQL BACK UP SOFTWARE

SQL backup software for your server.

ENTRA ID ACTIVE DIRECTORY PREMIUM P1

Microsoft 365 apps. SSO for an unlimited number of pre-integrated SaaS applications. Self-service application assignment to enable users to self-discover and request access to applications; this enables cloud app discovery.

ENTRA ID INFORMATION PROTECTION (PLAN 1)

Office 365 message encryption.

ENTRA ID INFORMATION PROTECTION (PLAN 2)

Office 365 message encryption.

BASIC WEBSITE HOSTING

Hosting package for your website.

BLOCK HOUR SUPPORT AGREEMENT

Block of pre-paid support hours for your organisation.

BREAK FIX INFRASTRUCTURE SUPPORT

The Infrastructure Support element covers support for cloud services, facilities management and support for peripherals (eg. printers). Excludes support-related courier costs.

BREAK FIX MISCELLANEOUS SUPPORT

Includes support for items not included in standard user and infrastructure support – Check the description on your invoice for the specific service in question.

BREAK FIX USER SUPPORT

Unlimited IT support for your users and their work devices.

CRM HOSTING

Hosting-only for your CRM system.

CRM HOSTING, SUPPORT & MAINTENANCE: BRONZE PACKAGE

Hosting, Support & 2-hour developer time for your CRM system.

CRM HOSTING, SUPPORT & MAINTENANCE: GOLD PACKAGE

Hosting, Support & 8-hour developer time for your CRM system.

CRM HOSTING, SUPPORT & MAINTENANCE: SILVER PACKAGE

Hosting, Support & 4-hour developer time for your CRM system.

CYBER ESSENTIALS ACCREDITATION AS A SERVICE

Monthly subscription for renewal of your organisations Cyber Essentials certificate.

DATTO BACKUPIFY: OFFICE 365 SHAREPOINT BACKUP (1 YEAR RETENTION)

Full data backup for all SharePoint sites.

DATTO BACKUPIFY: OFFICE 365 USER MAILBOX & ONEDRIVE BACK UP (1 YEAR RETENTION)

Full data backup of user OneDrive & Mailboxes.

DNSFILTER: EDUCATIONAL PRICING

Industry-leading DNS threat protection and content filtering service.

DUO MFA

Multi-factor authentication tool that uses a mobile device, phone, passcode or token to verify and authorise a user logging in.

DYNAMICS 365 SALES ENTERPRISE

Dynamics licence, enabling sales force automation with contextual insights and advanced customization capabilities.

ENTERPRISE INFRASTRUCTURE SUPPORT

The Infrastructure Support element covers support for cloud services, facilities management, third party vendor support and support for peripherals (eg. printers). Includes support-related courier costs.

ENTERPRISE MISCELLANEOUS SUPPORT

Includes support for items not included in standard user and infrastructure support – Check the description on your invoice for the specific service in question.

ENTERPRISE USER SUPPORT

Unlimited IT support for your users and their work devices.

ENTERPRISE MOBILITY & SECURITY NFP E3

Charity licencing, which provides Azure Active Directory Premium P1, Azure Information Protection Premium P1, Microsoft Advanced Threat Analytics, and Microsoft Intune.

ENTERPRISE MOBILITY & SECURITY E3

Provides Azure Active Directory Premium P1, Azure Information Protection Premium P1, Microsoft Advanced Threat Analytics, and Microsoft Intune.

EXCHANGE ONLINE (PLAN 1)/ OFFICE 365 E1

Hosted Exchange. OneDrive & SharePoint

EXCHANGE ONLINE (PLAN 2)

100GB Mailbox, built in data loss prevention.

EXCHANGE ONLINE (PLAN 5)/ OFFICE 365 E5

Word, Excel, PowerPoint, Outlook, OneNote, SharePoint, OneDrive.

EXCHANGE ONLINE PROTECTION

EOP uses several URL block lists that help detect known malicious links within messages.EOP uses a vast list of domains that are known to send spam.

EXCLAIMER SIGNATURE CLOUD MANAGEMENT

Email signature software for centrally managing Office 365 signatures.

EXCLAIMER SIGNATURE MARKETING CLOUD

Intuitive designer to create brand consistent templates. Assign email signatures to certain employees. Select and rotate through multiple promotional banners. Analytics dashboard for tracking email signature success.

GOOGLE APPS

Licensing for your G Suite tools including Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Google+, Sites, Hangouts, and Keep.

MANAGED INFRASTRUCTURE SUPPORT

The Infrastructure Support element covers support for cloud services, facilities management, third party vendor support and support for peripherals (eg. printers). Does not include unlimited onsite support or support-related courier charges.

MANAGED MISCELLANEOUS SUPPORT

Falls outside of user and server support – Check with your account manager exactly what this covers.

MANAGED USER SUPPORT

Unlimited IT support for your users and their work devices.

MICROSOFT 365 APPS

Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Publisher, Skype for Business, Teams, and Word.

MICROSOFT 365 AUDIO CONFERENCING

Audio Conferencing in Microsoft 365 enables users to call in to meetings from their phones.

MICROSOFT 365 BUSINESS BASIC

Exchange Online, SharePoint & OneDrive.

MICROSOFT 365 BUSINESS PREMIUM

Exchange Online, OneDrive, SharePoint, Office Software Suite, Defender for M365 & Intune.

MICROSOFT 365 BUSINESS STANDARD

Exchange Online, OneDrive, SharePoint and Office Software Suite.

MICROSOFT 365 BUSINESS VOICE

Solution in Microsoft Teams that offers phone system capabilities like call park, call forwarding, auto attendants, call queues, audio conferencing, and calling plans.

MICROSOFT 365 PHONE SYSTEM

Phone System Bolt-on to Enterprise E1 or E3.

MICROSOFT 365 TEAMS AUDIO CONFERENCING

Microsoft 365 Business Voice without Calling Plan.

MICROSOFT DEFENDER FOR OFFICE 365

Protection against advanced attacks, such as phishing, malware, spam, business email compromise. 

MICROSOFT INTUNE

Intune simplifies app management with a built-in app experience, including app deployment, updates, and removal.

MICROSOFT POWER APPS PER APP PLAN

Allows individual users to run one application or one portal for a specific business scenario in a specific environment based on the full capabilities of Power Apps.

MICROSOFT POWER BI PRO

Power BI Pro is an individual user license that allows access to all content and capabilities in the Power BI service.

MICROSOFT TEAMS ESSENTIALS

Unlimited group meetings for up to 30 Hours. Up to 300 Participants per meeting. 10GB of Cloud Storage per user. Anytime Phone and Web Support. Unlimited Chat with Co-workers and customers. Files sharing, tasks and polling. Data Encryption for meetings, chats, calls and files. 

MICROSOFT TEAMS PHONE STANDARD

Teams Phone Standard licenses give you all Teams Phone System capabilities like cloud voicemail, caller ID, call park, call forwarding, auto attendants, call queues, call transfer, and caller ID.

MICROSOFT TEAMS ROOMS STANDARD

The Teams Rooms Basic license includes scheduling, joining meetings, content sharing, and collaborative white boarding, as well as basic security and management capabilities out-of-the-box.

MISCELLANEOUS ANTI-VIRUS

Refer to the item description on your invoice for more information.

MISCELLANEOUS CLOUD

Refer to the item description on your invoice for more information.

MISCELLANEOUS HOSTING

Refer to the item description on your invoice for more information.

MISCELLANEOUS PRINTER

Refer to the item description on your invoice for more information.

MISCELLANEOUS WEBSITE

Refer to the item description on your invoice for more information.

OFFICE 365 E3

Hosted Exchange, OneDrive, SharePoint, Office Desktop Applications.

OFFICE 365 EXTRA FILE STORAGE

Additional storage for your SharePoint team site.

OFFICE 365 MS PROJECT PLAN 1

Project Plan 1 offers core, web-based capabilities such as scheduling, creating project teams, assigning tasks, and displaying multiple views like grid (list), board, and timeline.

OFFICE 365 MS PROJECT PLAN 3

Powerful Product management and publishing in the cloud, plus keep projects, resources, and teams organized and on track.

OFFICE 365 SOFTWARE SUITE

Word, Excel and PowerPoint, today, Microsoft Office also includes Access, Publisher, OneNote and Outlook.

OFFICE 365 VISIO ONLINE (PLAN 1)

Access templates and shapes for specialized diagrams, including cross-functional flowcharts and detailed network, Azure, Amazon Web Services (AWS), Entity Relationship Diagrams (ERD), and Unified Modelling Language (UML) diagrams. Get two GB of OneDrive cloud storage.

OFFICE 365 VISIO ONLINE (PLAN 1)

Visio Plan 2 includes Visio desktop, Visio Online, and 2 GB of cloud storage on OneDrive. Visio desktop comes with a robust library of built-in and third-party templates and shapes, as well as integrated collaboration tools. It also receives all latest feature releases and enables you to connect diagrams to live data.

OUTGOING SMTP FOR WEBSITE

SMTP stands for Simple Mail Transfer Protocol. It handles the sending of emails. The ability to support email services includes two critical functions: SMTP and POP3. Together, they allow the user to send outgoing mail and retrieve incoming mail, respectively.

PROJECT ONLINE ESSENTIALS

Project Online Essentials features a web-based interface that allows users to submit timesheets and update tasks, issues, and risks only in projects created within Project Online.

REDSTOR CLOUD BACKUP SOFTWARE

Redstor develops end-to-end remote data backup and recovery software that protects the critical information generated and stored on your school desktops, laptops and servers.

REDSTOR DATA BACKUP PER GB

Cloud backup repository for your data.

REMOTE DESKTOP SERVICES CAL (SPLA)

Client access licence (CAL) for your remote desktop server.

REMOTE MONITORING & MANAGEMENT SOFTWARE

Qlic's remote monitoring & management software for your devices.

OUTGOING SMTP EMAIL RELAY

Outgoing Email Relay.

SOPHOS CENTRAL DEVICE ENCRYPTION

Device Encryption & Key Management Software.

SOPHOS CENTRAL INTERCEPT X ADVANCED

Sophos Central EndPoint Protection & Intercept X Ransomware Protection, Endpoint Detection Response, Behavioural Analysis, Managed Threat Response.

SOPHOS CENTRAL INTERCEPT X ADVANCED FOR SERVER

Server Anti-Virus, Malware & Ransomware Protection.

SOPHOS CENTRAL INTERCEPT X ESSENTIALS (PREVIOUSLY ENDPOINT PROTECTION)

Anti-Virus, Malware & Ransomware Protection

SOPHOS CENTRAL MANAGED DETECTION AND RESPONSE (MDR)

Sophos Managed Detection and Response (MDR) is a 24/7 managed threat protection, detection, and response service. The MDR service tier provides analyst-led threat hunting, investigation, and threat containment so attacks are interrupted to prevent spreading.

SOPHOS CENTRAL MANAGED DETECTION AND RESPONSE (MDR COMPLETE)

Sophos Managed Detection and Response (MDR) Complete is Sophos' most flexible and comprehensive 24/7 managed threat protection, detection, and response service. MDR Complete provides analyst-led threat hunting and investigation as well as full-scale incident response. Threats are fully eliminated.

SOPHOS CENTRAL MANAGED DETECTION AND RESPONSE (MDR SERVER)

Sophos Managed Detection and Response (MDR) is a 24/7 managed threat protection, detection, and response service. The MDR service tier provides analyst-led threat hunting, investigation, and threat containment so attacks are interrupted to prevent spreading.

SOPHOS CENTRAL MANAGED DETECTION AND RESPONSE (MDR SERVER COMPLETE)

Sophos Managed Detection and Response (MDR) Complete is Sophos' most flexible and comprehensive 24/7 managed threat protection, detection, and response service. MDR Complete provides analyst-led threat hunting and investigation as well as full-scale incident response. Threats are fully eliminated.

SOPHOS FULLGUARD SUBSCRIPTION/RENEWAL

Annual Fullguard subscription for your organisational firewall.

SOPHOS XGS STANDARD PROTECTION - FIREWALL ANNUAL LICENSE

Active Firewall License.

SSL CERTIFICATE (ANNUAL CHARGE)

Digital certificate that authenticates your website's identity and enables an encrypted connection.

SURCHARGE FOR NON DIRECT DEBIT BILLING

Surcharge for not paying by Direct Debit.

SYSPEACE: REMOTE DESKTOP SERVER BRUTE FORCE PROTECTION

Brute force protection for your remote desktop server.

UBIQUITI CLOUD HOSTED CONTROLLER (PER AP)

Annual licencing for your Ubiquiti Wi-Fi access points.

VSL: ONLINE BACKUP SERVICE

Cloud backup for your server.

WEBSITE FIREWALL (SUCURI WEBSITE FIREWALL)

A security & protection firewall that delivers peace of mind for your organisations website.

WEBSITE HOSTING, SUPPORT & MAINTENANCE: BRONZE PACKAGE

Hosting, Support & 2-hour per quarter developer time for your website.

WEBSITE HOSTING, SUPPORT & MAINTENANCE: GOLD PACKAGE

Hosting, Support & 8-hour per quarter developer time for your website.

WEBSITE HOSTING, SUPPORT & MAINTENANCE: SILVER PACKAGE

Hosting, Support & 4-hour per quarter developer time for your website.

WEBSITE SUPPORT & MAINTENANCE: BRONZE PACKAGE

Support & 2-hour per quarter developer time for your website.

WEBSITE SUPPORT & MAINTENANCE: GOLD PACKAGE

Support & 8-hour per quarter developer time for your website.

WEBSITE SUPPORT & MAINTENANCE: SILVER PACKAGE

Support & 4-hour per quarter developer time for your website.

WINDOWS SERVER STD. P2/CORES

SPLA monthly licencing for your server (priced per 2 cores)

WORDFENCE PREMIUM

A web application firewall that identifies and blocks malicious traffic on WordPress websites

MICROSOFT INTUNE PLAN 1

Mobile Device Management (MDM) and application management capabilities for management capabilities for managing and securing devices.

PROJECT PLAN 5

Provides comprehensive project management tools and capabilities, including project planning, scheduling, task management, resource allocation, collaboration, and reporting, to effectively manage and track projects within an organisation.

VISION PLAN 2

Provides advanced diagramming and visualization tools, including an extensive library of templates, shapes, and stencils, to create professional diagrams, flowcharts, and visual representations of information within an organisation.

ALIAS EMAIL ADDRESS

An Alias email address is a way to have multiple email addresses go into one mailbox. As an example, the main mailbox is [email protected], there is only have one mailbox, one log in. An alias email addresses can we ser up which is someone were to email, it would put them into my mailbox [email protected]. I may have [email protected], [email protected], [email protected], [email protected]. If someone were to email on either of those email addresses it would just automatically go into the main mailbox, this is good if you regularly have people confuse your name or the spelling of your name. There is no separate mailbox so the email address just covers if they don’t get your email address right. This option is free as the extra emails are not mailboxes and they do not have access to anything, and there is no way to log in.

SHARED MAILBOX

A shared mailbox is a mailbox which appears within your mail mailbox. It is not a separate mailbox you can log into but others can email the shared mailbox and you can view it as a second inbox within your mailbox. As an example main mailbox is [email protected] then I could have a shared mailbox of [email protected]. To view emails sent to the mailbox [email protected] I would log into the main mailbox [email protected] look along the folders (inbox, draft, sent) then there would be a separate folder which would show ‘[email protected] inbox’. There are not separate log ins, no email from the email address [email protected], emails can only be viewed in the mailbox. This option is free as it is not classed as a full mailbox, there is no log in access to 365.

LICENCED MAILBOX

A licenced mailbox you have access to everything, you have a log in and a password separate to your mailbox. As an example if the user wanted to have 2 separate mailboxes and be able to receive and send emails from more than one email address there would need to have separate licences for each email address. 1 licence for each mailbox is chargeable.